Defective Product / Warranty Policy
If upon delivery of the merchandise you notice a manufacturer defect please contact us immediately. We will ask you to email a picture of the defective item and describe the nature of the defect. If after reviewing the pictures we feel that the merchandise is defective due to manufacturing you will be asked to package the item back in the original box and wait for a call tag. We will replace the defective item with new merchandise and ship out a new item at no charge. All defective merchandise must be reported to our sales office no later than (15) days following the shipment date. Please do not confuse a defect with damage during the shipping process.
Customer Service will issue a return tag for the package and inspect the merchandise before replacing the shipment. This is to ensure that the damage was not caused by misuse or negligence. However, we are familiar with our products and the possible mishaps that can occur during manufacturing. If we feel that the merchandise has been damaged or is defective as a result of the manufacturing process, then a replacement shipment will be sent out immediately. Tarps Outlet will not ship the new item until receipt of defective goods.
All our tarps, fabrics and accessories are guaranteed free from defects at the time of purchase. In the event of a product being faulty, please inform us immediately within (15) calendar days following the shipment date. We require an email photograph of the defect. Upon receipt and providing we are satisfied that it is a manufacturing defect we will arrange a replacement. This warranty is only applicable if the product is new, unused, cut or damaged and is in its original packaging. Our warranty does not include usage due to wind, storms, hurricanes, snow, fire or act of God. We strongly advise proper installation of your cover, we will NOT accept responsibility for pulled grommets as a result of product wear and tear, we strongly advise not to put an excessive amount of pressure on grommets, as this may cause damage to your tarp. The actual product color is not guaranteed to match the color on the screen. The product colors may vary from piece to piece and panel to panel. Tarps Outlet is not liable for any damages in connection with the use of the tarp or accessories, including any cost or expense for replacing the tarp or accessories in question. Furthermore the warranty does not include damage due to misuse or improper installation. Item(s) damaged in shipping are not defective. Tarps Outlet does not guarantee any other warranty other than what is mentioned in this paragraph. Faulty items that need returning to us and have been agreed with by Tarps Outlet will be shipped back at our expense and replaced. If items are returned and determined not to be defective, the cost of the return shipping will also be the responsibility of the purchaser.