Frequently Asked Questions
Custom orders, vinyl orders, and canvas orders can take up to 10 – 15 business days to manufacture, package, and set out to ship. For a more complex order, the turnaround time may be longer.
The actual delivery date depends on the delivery company used for your order. We provide you with a tracking number so that you can track your order.
You can always contact us to check on the status of your order. Due to the large quantities of orders, we may not be able to pinpoint your order exactly in the production process. However, as soon as your order is finished and shipped, we will send a tracking number(s) to your email, so you can locate your package.
For orders that are in stock, we package and ship them within 1-3 business days from the time we receive payment. The actual delivery time will depend on UPS or the shipping service we use. We provide you with a tracking number so you can see the status of your order. For any other orders such as poly tarps, please allow 5-7 business days for shipment.
Most of our items are shipped via UPS using UPS shipping rates. However, larger orders (over 150 lbs.) are shipped by the various transportation companies that are in partnership with us.
If your order exceeds 150 lbs, we will ship via a freight service, and therefore, the delivery times may vary. We will inform you with the approximate arrival date that the freight company provides us.
To obtain an accurate shipping quote for large orders, please call our customer service number at (800) 788-6808. If you plan on ordering more than one item that exceeds 150 lbs, please call our customer service number (800) 788-6808. In many cases, we can provide you with a much lower shipping price when we understand your order in more detail.
Due to a large volume of orders, it’s usually difficult for us to locate any one specific order. Therefore, if you need to cancel your order, you must notify our customer service via email or phone right away, within 12 hours of the purchase date and time.
We’ll be happy to cancel your order if and only if the items have not been shipped, with a 6% cancellation fee taken off of the total refund. If the items have been shipped, you must follow our return procedure.
Also, please keep in mind that, even though we’ll do our best, we cannot guarantee that we’ll be able to locate and cancel your package before shipment takes place.
Custom Tarps & Made to Order Products
All custom orders and made-to-order merchandise such as mesh, vinyl, and canvas tarps can be canceled within 12 hours, if and only if the order hasn’t been fabricated yet. However, once the fabric is cut, hems or the grommets are installed, the order cannot be modified or cancelled.
We accept all major payment types, including Visa, Mastercard, Discover, and American Express. We also accept money orders and company checks. All orders paid with a money order or company check will be shipped once the payment has been received and processed in our bank.
Normal sales tax rates apply for California residents only. All orders shipped outside of California will be tax exempt. Only shipping charges will be billed for out of state orders.
Yes. We have made every possible effort to be certain that your shopping experience is safe and secure. We use Secure Sockets Layer (SSL) with 256 bit encryption. SSL offers the highest level of encryption supported by commercial web browsers.